Returns Portal

Thank you for your order with HARA and supporting sustainable fashion. If you need to return your purchase, we will accept a return of any full-priced item within 30 days of purchase, subject to our returns conditions below.

If you have any questions about your HARA product or something is not quite right, please contact us at support@hara.earth.

For health & hygiene reasons, we do not accept returns or exchanges on opened Underwear. Underwear includes Eva G-String, Maya Low Waist Undies, Lena High Waist Undies, and Moana High Waist G-String.

If an Underwear item is received faulty (subject to Australian Consumer Law), please reach out to our team.

If a Final Sale item or opened Underwear is returned to us, we will be unable to issue a refund/exchange, and we will also be unable to return the item to you.

Bras do not classify as Underwear and can be exchanged/returned as long as they meet our policy.

Exchange: We accept exchanges for full-priced items (except Final Sale items and Underwear) purchased online within 30 days of purchase. Please click here to initiate your exchange.

Refunds: We offer refunds on full-priced items purchased online within 21 days of purchase. Goods must be in original condition and include original packaging. Shipping costs are non-refundable.

Once your refund has been processed, please allow up to 7 business days for the funds to appear back in your account. Refunds will be issued to the original payment method.

Faulty Items: If your item arrives damaged, report it within 21 days of receipt for replacement, repair, or refund. For manufacturing faults after wear, report within 3 months for repair or replacement.

To report a faulty item, please email us.