Shipping
|
Country |
Cost |
Transit Time |
Service |
|
AUSTRALIA |
$10 or free over $200 |
2 - 7 DAYS* |
AUS POST EXPRESS |
|
USA & CANADA |
$15 or free over $200 |
7 - 25 DAYS* |
AUS POST STANDARD INTERNATIONAL |
|
NEW ZEALAND |
$10 or free over $200 |
7 - 15 DAYS* |
AUS POST STANDARD INTERNATIONAL |
|
REST OF WORLD |
$25 or free over $200 |
7 - 25 DAYS* |
AUS POST STANDARD INTERNATIONAL |
Australia Post is our primary courier. Delivery times are estimates and should be used as a general guide only. Once your parcel leaves our warehouse there may be delays outside of our control. For more information on international delivery click here.
We ship to Australia, the US, and select international countries. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are shipped from our Melbourne, Australia HQ and shipping rates are calculated at checkout. Please note that any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.
PROCESSING AND SHIPPING TIMES
Please allow up to 5 business days for order processing. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are shipped from our Melbourne, Australia HQ and shipping rates are calculated at checkout.
INTERNATIONAL SHIPMENTS
International shipments may take up to 4 weeks to arrive depending on your location and may incur additional taxes, duties, and brokerage fees upon arrival. The customer's total purchase price does not include additional taxes, duties, and additional fees associated with customs clearing. Unfortunately, we cannot be held responsible for any unforeseen delays and additional fees applied to international shipments. If you don't see your country during checkout, please contact support@hara.earth.
Tax & Duties estimates for CAN
Tax & Duties estimates for UK
CHANGES AND CANCELLATIONS
If you would like to make any modifications to your order, please contact support@hara.earth with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued. Discounts and promotions cannot be applied toward previous orders and we are unable to make manual changes with discount codes. Please see our FAQ page for more details on discounts and promotions.
LOST OR DAMAGED SHIPMENTS
It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact support@hara.earth once your order has been placed. If your order arrives in damaged condition, please contact us at support@hara.earth with your order number and photos of the damage within 48 hours of receiving for further assistance.
RETURNS & EXCHANGES
Due to the nature of our products, we are unable to accept returns or offer refunds / exchanges. If your product arrived damaged or incorrect, please contact support@hara.earth within 48 hours of receiving for further assistance.
MISSING PARCELS
On the event that your parcel is held up or is lost, it may take up to a week to receive an answer from the Australia Post Investigation Team. Unfortunately, the Australia Post timeframes are out of our control however we will do our best to rectify the issue ASAP.
INCORRECT INFORMATION
Once your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at support@hara.earth and we will attempt to correct the mistake.