Shipping & Returns
Where we ship, what it costs, and what happens if it isn't right.
- 1-2 business days
- To pack and dispatch from Melbourne
- Tracked
- Every order, everywhere
- 30 days
- Returns and exchanges, free in AU and the US
Shipping to Australia
Free standard shipping over $100 AUD
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Free standard shipping over $99 NZD
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Free shipping over $99 USD, duties included
We cover all US duties and tariffs. Nothing to pay on delivery, and your order won't be held at customs. This doesn't include any applicable state taxes.
Alaska, Hawaii and US territories: standard is $20 USD (free over $99) and express is $35 USD (free over $270).
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Free standard shipping over $100 CAD
Duties and taxes are prepaid at checkout. Nothing to pay on delivery, and your order won't be held at customs.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Free standard shipping over £50
Duties and taxes are prepaid at checkout. Nothing to pay on delivery, and your order won't be held at customs.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Duties and taxes are prepaid at checkout. Nothing to pay on delivery, and your order won't be held at customs.
Rates are set in AUD and charged in euros at checkout.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Free standard shipping over $120 SGD
Duties and taxes may apply on arrival. They're set by your local customs office and payable by you. Worth checking your country's import rules before you order.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Duties and taxes may apply on arrival. They're set by your local customs office and payable by you. Worth checking your country's import rules before you order.
Rates are set in USD and charged in your local currency at checkout.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
Duties and taxes may apply on arrival. They're set by your local customs office and payable by you. Worth checking your country's import rules before you order.
Rates are set in AUD and charged in your local currency at checkout.
Every order ships tracked from our Melbourne HQ. We pack Monday to Friday, excluding Australian public holidays, so orders placed after 4pm Friday go out the following week. Estimates are business days from dispatch, and you'll see your exact options and cost at checkout.
We don't have a rate listed for there yet.
Email support@hara.earth and we'll let you know whether we can get it to you and what it would cost.
Everything else
All destinations and rates
| Destination | Service | Estimate | Cost | Free over |
|---|---|---|---|---|
| Australia | Standard · Australia Post | 1–4 business days | $10 AUD | Free over $100 |
| Express · Australia Post | 1–4 business days | $15 AUD | Free over $200 | |
| New Zealand | Standard · Australia Post | 3–6 business days | $15 NZD | Free over $99 |
| Express · DHL | 2–4 business days | $20 NZD | Free over $280 | |
| United States | DHL Standard | 5–10 business days | $15 USD | Free over $99 |
| DHL Express | 3–5 business days | $25 USD | Free over $270 | |
| Canada | DHL Standard | 5–9 business days | $20 CAD | Free over $100 |
| DHL Express | 3–6 business days | $50 CAD | Free over $325 | |
| United Kingdom | DHL Standard | 5–9 business days | £10 | Free over £50 |
| DHL Express | 3–6 business days | £20 | Free over £140 | |
| European Union | DHL Standard | 6–10 business days | $25 AUD | Free over $150 AUD |
| DHL Express | 3–6 business days | $40 AUD | Free over $280 AUD | |
| Singapore | Standard International | 4–8 business days | $20 SGD | Free over $120 |
| China, Hong Kong, India, Japan, Malaysia, South Korea, Thailand, UAE | Standard International | 8–19 business days | $15 USD | Free over $130 USD |
| Express | 3–6 business days | $25 USD | Free over $250 USD | |
| Rest of world | Standard International | 8–19 business days | $20 AUD | Free over $200 AUD |
| Express | 3–6 business days | $35 AUD | Free over $500 AUD |
Estimates are business days from dispatch. Rates are charged in your local currency at checkout, and the free shipping thresholds apply to your order total.
Duties, taxes and customs
United States. We cover all US duties and tariffs, so there's nothing to pay when your order arrives. This doesn't include any applicable state taxes.
Canada, the United Kingdom and the European Union. Duties and taxes are collected at checkout. Nothing is owed on delivery, and your order won't be held at customs.
Everywhere else. Your local customs office decides what's payable, and any charges are yours to pay. Please check your country's import rules before you order. We can't change the value on the commercial invoice.
If you refuse the charges, your order comes back to us and we'll refund it, less an $80 AUD return shipping fee.
30-day returns and exchanges
Changed your mind, or need a different size? You can return or exchange full-priced pieces within 30 days of delivery. They need to be unworn, unwashed and in their original condition, with all packaging intact.
Free returns in Australia and the United States. When your return is approved we'll send you a prepaid label (Australia Post in Australia, UPS in the US). We can't offer return labels everywhere yet. If one isn't available where you are, you'll arrange and pay for return postage yourself, and we recommend a tracked service.
To start a return or exchange, head to our Returns Portal with your order number and delivery postcode. Returns lodged through the portal are processed fastest.
Exchanges ship from Melbourne as soon as your return reaches us. Refunds go back to your original payment method, or you can choose store credit.
Bought from one of our stockists? Please return it to the place you bought it.
Underwear, hygiene and Final Sale
For hygiene reasons we can't accept returns or exchanges on opened underwear, including the Eva G-String, Maya Low Waist Undies, Lena High Waist Undies and Moana High Waist G-String, and our whole Period & Leakproof range (Classic Brief, Full Brief, G-String and High Waist G-String).
Bras aren't classed as underwear, so they can be returned or exchanged within 30 days like the rest of our range.
Final Sale items can't be returned or exchanged unless they're faulty. If opened underwear or a Final Sale item is sent back to us, we can't refund it or post it back to you.
Damaged or faulty items
We'll make it right. If something arrives damaged or faulty, email support@hara.earth within 21 days of delivery with your order number and photos of the issue.
If a fault develops with wear, contact us within 3 months of purchase and we'll arrange a repair or replacement. Your rights under Australian Consumer Law always apply.
Wrong address, or a parcel that hasn't arrived
Wrong address. Email support@hara.earth straight away with your order number and the correct address. If we catch it before dispatch we'll fix it, but once it's shipped we can't change the address. We can't refund or replace orders sent to an incorrect address, and if a parcel goes uncollected or comes back to us, postage can't be refunded. Business addresses need to include the business name.
No safe place to leave it? If your building has no concierge or safe spot, email us after ordering and we'll add a signature request.
Tracking says delivered but nothing's there. Check with anyone else at the address and your building's mail room or reception, then email us with your order number. Once proof of delivery is recorded we can't refund or replace the order, but we'll chase the carrier with you.
Tracking stalled or held at customs. Get in touch and we'll raise it with the carrier. Their investigations can take up to a week, and we'll keep you posted.
Anything else, we're at support@hara.earth. Include your order number and we'll come back to you within 24 hours, Monday to Friday.