Refund policy

We want you to feel confident and cared for in your HARA pieces. If something isn't quite right, we're here to make returning or exchanging it simple.

We offer free returns in Australia and the United States within 30 days of delivery.

Start a return or exchange

Head to our Returns Portal with your order number and delivery postcode, and follow the steps. Returns lodged through the portal are processed fastest.

When your return is approved, we'll email you a prepaid return label if one is available for your country (Australia Post in Australia, UPS in the United States). We can't offer return labels in every country yet. If one isn't available where you are, you'll arrange and pay for return postage yourself, and we recommend a tracked service.

Exchanges ship from our Melbourne warehouse as soon as your return reaches us. Refunds go back to your original payment method, or you can choose store credit.

Our returns policy

We accept returns and exchanges on most full-priced items within 30 days of delivery, as long as they meet these conditions:

  • Items must be unworn and unwashed, and in their original condition with all packaging intact
  • We can't accept returns on Final Sale items or opened underwear, for hygiene reasons (see below)
  • Bras can be returned or exchanged
  • Refunds go to your original payment method, or you can choose store credit

Underwear and hygiene policy

For health and hygiene reasons, we can't accept returns or exchanges on opened underwear. This includes:

  • Eva G-String
  • Maya Low Waist Undies
  • Lena High Waist Undies
  • Moana High Waist G-String
  • Period & Leakproof range: Classic Brief, Full Brief, G-String and High Waist G-String

Bras aren't classed as underwear, so they can be returned or exchanged as long as they meet our returns policy.

Final Sale items

Items marked as Final Sale can't be returned or exchanged unless they're faulty. If a Final Sale item or opened underwear is sent back to us, we can't refund it or post it back to you.

Damaged or faulty items

If something arrives damaged or faulty, we'll make it right.

  • If an item arrives damaged or faulty, contact us within 21 days of delivery
  • If a fault develops with wear, contact us within 3 months of purchase and we'll arrange a repair or replacement

Email support@hara.earth with your order number and photos of the issue. Your rights under Australian Consumer Law always apply.

A few things to note

  • Items bought from our stockists or other retailers need to be returned to the place you bought them
  • Returned items that don't meet our hygiene or returns criteria may be rejected

Unsure about a return, or need help with sizing? Our team is here at support@hara.earth. You can also see our Shipping & Returns page.