How can we help?
Most answers are below. Still stuck? Email support@hara.earth and we'll reply within 24 hours, Monday to Friday.
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Returns & Exchanges
Free returns for Australia and the US, 30 days to change your mind, and exchanges shipped back free.
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Orders & Tracking
Changing an order, tracking a parcel, payments and what happens if something sells out.
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Shipping & Duties
Delivery times, costs, duties and what to do if a parcel goes missing.
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Size & Fit
Finding your size, bra fit and support, and sizing for pregnancy and period underwear.
More help topics
- Faulty ItemsWhat to do if something arrives damaged, or develops a fault.
- Fabric & CareWhat our pieces are made from and how to keep them soft for longer.
- Discounts & Gift CardsWelcome codes, sale pricing, gift cards and Bundle & Save.
- Stock & StockistsRestocks, where to find HARA, wholesale and collaborations.
Popular questions
- Size & FitWhat size should I buy?
- Size & FitMy Stella bra rides up. Is it the wrong size?
- Returns & ExchangesHow do I exchange for a different size or colour?
- Returns & ExchangesHow long until I get my refund or exchange?
- Fabric & CareHow should I wash my HARA pieces?
- Fabric & CareHow much do your period undies hold?
Can't find what you need?
Email support@hara.earth with your order number. We reply within 24 hours, Monday to Friday.