Faulty Items

What to do if something arrives damaged, or develops a fault.

Faults

My piece has a fault, like a seam coming undone or a hole.

We're so sorry. That's not the standard we hold ourselves to. Email support@hara.earth within 3 months of purchase with your order number and a photo of the fault, and we'll arrange a repair or replacement.

Damage from washing outside the care instructions, or from everyday wear and tear, isn't covered.

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My order arrived damaged, or I received the wrong item.

Email us within 30 days of delivery with your order number and photos. We'll send the right item or a replacement free of charge and tell you what to do with the incorrect one.

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Can't find what you need?

Email support@hara.earth with your order number. We reply within 24 hours, Monday to Friday.