Shipping policy

For rates, delivery estimates and free shipping thresholds for your country, see our Shipping & Returns page. You'll see your exact options and cost at checkout.

Processing and dispatch

Please allow up to 2 business days for us to pack and dispatch your order. Every order ships tracked, and we'll email your tracking number as soon as it's on its way.

We pack orders Monday to Friday, excluding Australian public holidays. Orders placed after 4pm on Friday are packed the following Monday.

Where we ship from

All orders ship from our Melbourne, Australia HQ. We ship with Australia Post within Australia, and with DHL or Australia Post internationally.

Delivery times

  • Australia: Standard and Express (Australia Post), 1–4 business days
  • New Zealand: Standard (Australia Post), 3–6 business days. Express (DHL), 2–4 business days
  • United States: DHL Standard, 5–10 business days. DHL Express, 3–5 business days
  • Canada and the United Kingdom: DHL Standard, 5–9 business days. DHL Express, 3–6 business days
  • European Union: DHL Standard, 6–10 business days. DHL Express, 3–6 business days
  • Rest of world: Standard International, usually 8–19 business days

Estimates are business days from dispatch. International delivery can also depend on local customs clearance times.

Duties and taxes

United States. We cover all US duties and tariffs, so your order arrives with nothing to pay on delivery. This doesn't include any applicable state taxes.

Canada, the United Kingdom and the European Union. Duties and taxes are collected at checkout, so nothing is owed on delivery and your order won't be held at customs.

All other countries. Duties and taxes may apply when your order arrives, as set by your local customs authority, and are the responsibility of the recipient. Please check your local import rules before ordering. We're unable to change the value of your order on the commercial invoice.

If you refuse these charges, your order will be returned to us and refunded, minus an $80 AUD return shipping fee.

Damaged items

If your order arrives damaged, please email support@hara.earth within 21 days of delivery with your order number and photos of the damage, and we'll make it right.

Lost, stolen or missing parcels

Please make sure you provide a safe and secure delivery address and that all shipping details are entered correctly. We're unable to refund or replace orders sent to an incorrect address, or parcels that are left, lost or stolen once proof of delivery has been recorded. If this happens, contact us right away and we'll do everything we can to help you locate your parcel.

If your building has no concierge or safe place to leave a parcel, we recommend adding a signature request. Email support@hara.earth once your order has been placed and we'll arrange it.

If your parcel is held up or lost in transit, the carrier's investigation can take up to a week. These timeframes are out of our control, but we'll keep you updated and do our best to resolve it as quickly as possible.

Incorrect information and address changes

Once your order has been dispatched, we're unable to change your shipping address. Please double-check your address before confirming your order. Business addresses must include the business name.

If a parcel goes uncollected or is returned to us because of insufficient or incorrect information, postage costs can't be refunded. By placing your order, you confirm that all the information entered, including your shipping address, is correct.

If you notice a mistake, email us as soon as possible at support@hara.earth and we'll try to correct it before your order ships.